Refund, Return & Exchange Policy

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At IHKAR, we stand behind the quality of our handcrafted products. If your order isn’t quite right, we’re here to help you with a fair and simple return or exchange process.

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1. Return & Exchange Eligibility

You may request a return, replacement, or refund under the following conditions:

• You received a damaged, defective, or incorrect item

• The product delivered is significantly different from what was shown on the website

• There is a manufacturing defect (torn fabric, misaligned print) 

 

Conditions for Return Acceptance

• The product must be unused, unwashed, unaltered, and in its original condition

• All tags, invoices, and packaging must be intact

• The issue must be reported within 24 hours of delivery

• Returns are subject to approval after inspection

• Return packages must reach us within 7 days of return approval.

Note: Handcrafted variations (minor color differences, weaving irregularities, etc.) are natural and not considered defects.

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2. How to Report an Issue

• Email info@ihkar.com within 24 hours of receiving your order Include:

  • Your Order ID

  • A clear description of the issue

  • Photographs of the item and packaging

⚠️ Do not return any product without receiving a Return Authorization from our team.

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3. Resolution Options

Once your return is verified and approved, you can choose one of the following:

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a. Replacement

We’ll dispatch a replacement product via express shipping at no additional cost.

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b. Exchange

You may opt for an alternate product of equal or higher value (additional charges may apply).

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c. Full Refund

If you prefer not to replace or exchange, a full refund will be issued to your original payment method.

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d. Store Credit or Gift Voucher(Optional)

If you prefer, we can issue a digital IHKAR gift voucher of the refund amount, redeemable on any future purchase.

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4. Return Logistics

• Reverse Pickup: Arranged by IHKAR in eligible locations within 7 business days.

• Self-Shipping: If reverse pickup is unavailable, customers must courier the product to the address provided. 

• We’ll reimburse shipping up to ₹200 with a valid receipt.

• All return parcels must reach us within 7 working days of return approval.

• Shipping charges are non-refundable unless the return is due to a verified product defect to error.

• Ensure the product is safely packed to avoid damage during transit. IHKAR is not responsible for any damage or loss during transit.

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5. Return & Exchange Limitations -Not eligible for return/exchange:

• The item has been used, worn, washed, or altered.

• The item is returned without original tags, packaging, or invoice.

• Damage occurs after delivery.

• Sale items are final sale and cannot be returned or exchanged unless defective.

• Minor color or texture variations due to lighting or screen differences.

• Handmade irregularities (slight weave, dye, or minor colour imperfections)

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6. Cancellations

• Orders can be cancelled before dispatch with no penalty.

• For cancellations after dispatch, the return policy will apply.

• For prepaid orders cancelled post-dispatch, ₹100 will be deducted as shipping fees.

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7. Refund Timelines

• Refunds are initiated within 5–7 business days after receiving and verifying the returned product.

• It may take an additional 2–5 business days for the refund to reflect in your account, depending on your bank or payment provider.

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8. Important Notes

• Always inspect the outer packaging before accepting delivery.

• If the package is tampered with or damaged, mention remarks on the delivery slip or refuse the parcel.

• For all refund, return, or exchange assistance, please reach out to us at info@ihkar.com.

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9. Gifts

• If the item was marked as a gift and shipped directly to you, a store credit will be issued for the return value.

• If the gift was ordered by someone else and delivered to them, the refund will be issued to the original purchaser.

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Still Have Questions?

We’re here to help! Reach out at info@ihkar.com or DM us on Instagram @ihkardesign for quick support.

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Thank you for choosing IHKAR.

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We value your trust and are committed to providing you a satisfying and secure shopping experience.